Privacy policy

Privacy Policy – Compascentric 2020

Introduction

This Privacy Policy governs the manner in which Compascentric P.C., hereinafter referred to as the “Company” or “Compascentric”, collects, uses, maintains and discloses information collected from users (hereinafter “User“) of the www.compascentric.com and https://eshop.compascentric.com websites (hereinafter “Sites“). This privacy policy applies ONLY to these Sites and all products and services offered online by the Company, and adheres to the Greek and European legislation regarding the collection, use, and retention of personal information.

If you have objections to the Privacy Policy, you should not visit and/or use our Sites. This online privacy policy applies only to information collected through our Sites and also it does not govern privacy practices associated with other offline activities or other Compascentric web sites.

The Company respects Users’ personal data and promotes fair information collection and processing. This means that we may ask you to update your details.

What Is Personal Data

Personal data means any information relating to an identified or identifiable natural person. Examples of personal data are: name, home address, email address, internet protocol address, phone number, etc.

Information related to visiting our website. These details may include, for example, the type and language of the browser you are using, your operating system, your IP address, the URLs of the sites you visited before and after your visit to our site, the search that led you to the site, as well as the pages and ads you see and the links you click on within our site. This information is collected through various technologies such as cookies, Internet tags and web beacons. Also, the browser you use automatically transmits some of this information, such as the URL of the site you just visited and the version of the browser installed on your computer.

Personal Data Collection processing

The Company collects and uses Users personal information for the following purposes:

a. To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. Your information helps us to better respond to your individual needs

b. To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

c. To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

d. To process transactions

We process the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

e. To administer a content, promotion, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

f. To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.
The Company collects your information in order to record and support your participation in the activities you select. If you subscribe to a service, for example, the information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. As another example, if you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. Your personal information is also used to keep you informed about product upgrades, special offers, and other products and services of the Company and selected third parties if you have so opted to receive such communications.

Personal identification information

As a visitor to our Sites, you are able to engage in many activities without providing any personal information. When you engage with the Company activities, such as utilizing online shop, the Company may ask you to provide certain information about yourself by filling out and submitting an online form. Depending on the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. It is completely optional for you to engage in these activities; however, if you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

If you elect to engage in the Company’s activities we collect and process your personal information. The personal data that we collect and the process can be categorized as follows:

1. Your details, such as your email address, name, phone number, address.
2. Your purchase information, such as your details as specified above, company name (if provided), physical address, your order information, such as product name, date of purchase. Your payment information, such as credit card or similar payment information is stored encrypted on our credit card service provider Stripe.
3. Requests for customer support and technical assistance, containing your details, as specified above, which the Company may inquire to proceed with your request.
4. Information provided when completing surveys, questionnaires and feedback forms, such as your details, as specified above, your feedback on your use of the Company service(s) and evaluation of the same, your location information. 
5. Your behavior information collected via the use of cookies and similar technologies like pixels, tags and other identifiers to remember your preferences, to understand how our websites and app(s) are used and to customize our marketing offerings.

 Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Data Security / Protection of Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site covers vulnerability standards in order to create a secure environment for the Users. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Credit card information is directed to one or more approved and certified service provider(s), and will not be stored for longer than it takes to process the data. All external transmissions of personal data facilitated by the Company are protected by encryption. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

The personal information that you provide in connection with registering yourself as a user of the Company’s services or registering for a the Company’s product is classified as Registration Information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Registration Information resides on a secure server that only selected the Company can access to. We encrypt your personal information and thereby strive to prevent unauthorized parties from viewing such information when it is transmitted to the Company.

If you have reason to believe that your interaction with the Company is no longer secure (for example, if you feel that the security of any account you might have with the Company has been compromised), please notify us of the problem immediately by contacting us. Please see Contact details section.

Personal information that you provide that does not constitute Registration Information also resides on a secure server and is only accessible to selected the Company’s personnel.

Retention of Your Personal Data

We keep your information for no longer than necessary for the purposes for which it is collected. The length of time for which we retain information depends on the purposes for which we collect and use it.

Personal data related to your use of our apps and product software update(s) is kept and processed for five (5) years from the date you last have been active in using any of the Company’s apps.

Personal data related to your use of your Compascentric account is kept and processed for a period of five (5) years from the last use day, unless such data is legitimately processed for other purposes, such as providing you with personal benefits or customized direct marketing upon your consent or for pursuing our legal claims, where maintaining such information is considered necessary.

Personal data related to your feedback on our products and services is kept and processed for five (5) years from the completion date of the given survey, questionnaire or feedback form.

Relevant personal information will be deleted after expiry of the above-mentioned periods unless such data legitimately can be kept and processed for other processing purposes, for which we have a legal basis.

Entities Collecting Personal Information

Personal information on this Site is collected by the Company for the reasons described in this policy.

These Sites contain links to other sites at which personal information may be collected. In such instances, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to these sites. That privacy policy identifies the entity that your personal information will be collected.

Access and Updating Your Personal Information and Privacy Preferences

You have the right to access and correct your personal information and privacy preferences at any time. We encourage you to update your data provided to Compascentric any time there are changes in your data.

This can be done at Compascentric E-shop by logging in and changing the relevant fields. You may correct your privacy preferences (such as whether you wish to receive promotional communications from the Company) by writing or calling or send an email to the Company.  Please see Contact details section.

Withdrawal of Consent

Some of the Company processing activities may be based on your individual consent. In such case, you will have the right to withdraw your consent at any time. Withdrawal of your consent will not affect the lawfulness of processing conducted prior to the withdrawal.

If you withdraw your consent, the Company and third parties involved in personal data processing will cease to process your personal data, unless and to the extent the continued processing or storage is permitted or required according to the applicable personal data legislation or other applicable laws and regulations. Please note that as a consequence of the withdrawal of your consent, the Company may not be able to meet your requests. Note that if your data is provided by your employer we will first contact your employer before proceeding with removing your data.

Right to Complaint

The Company takes its users’ privacy concerns seriously. If you believe that the Company has not complied with this Online Privacy Policy with respect to your personal information or you have other related inquiries or concerns, you may write, call or email to the Company. Please see Contact details section.

In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the Company’s Online Privacy Policy has not been complied with.

We will acknowledge receipt of your complaint within five (5) business days. We will do our best to resolve it as quickly as possible and within one (1) month from the date of the complaint. In case response would require longer term than one (1) month, we will let you know and inform you of the relevant reason(s).

Please note that if you provide the Company with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not), the Company cannot guarantee that your most recent privacy preference will be honored.

Children’s Online Privacy Protection Act Compliance

Compascentric does not target and is not intended to attract children and we are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). Our online services, including personal accounts on websites and apps provided by Compascentric that collect any personal data are not directed at and should not be accessed by individuals under the age of 16 years of age.

Minors must obtain express consent from parents or legal guardians before accessing or providing any personal data. If notified by a parent or guardian or discovered by other means, that a child under age of sixteen has submitted his or her data to Compascentric, we will cancel the child’s account, if any, and delete the child’s data in our possession.

Web browser cookies

By visiting out the Site, you are able to access important information without revealing your identity. In order to improve our Sites, we may use “‘cookies” to track your visit and enhance User’s experience. A cookie is small amount of data that is transferred to your browser by a Web server, enables the sites or service providers systems to recognize your browser and capture and remember certain information and it can only be read by the server that gave it to you. It functions as your identification card, and enables us to record your preferences. It cannot be executed as code or deliver viruses.

Cookies are used to help us remember and process the items(eg in your shopping cart), understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some Web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.)

While the Company uses cookies to track your visit to our Sites, and our Web servers automatically log the IP/Internet address of your computer, the Company does not generally use this information to identify you personally. However, if you expressly provide consent for the Company to “remember” the unique identifier that you select when you register for various activities on this Site, that unique identifier will be stored on a cookie on your computer, linked to your registration information, and your navigation path around the Sites will be tracked. We associate this data to understand how our Sites and services are being used so we can understand our customers and offer appropriate services.

The Company‘s website uses “session” cookies: Session cookies are temporary information that is deleted as soon as you exit the browser you are using or just turn off your computer in another way. Session cookies are used, for example, to improve navigation on our site, to prevent visitors from providing information that is not appropriate (the site “remembers” previous imports of the age or country of origin that were outside the specified parameters and excludes subsequent changes) and to collect total statistical data.

The company’s website may use “permanent” cookies: Permanent cookie files are more permanent information that is placed on your computer’s hard drive and remains on it unless you delete the cookie file. Permanent cookies store information on your computer for a variety of reasons, such as retrieving specific information you provided in the past (e.g. passwords), to help visitors determine which parts of the site they find most valuable and to customize the site based on your preferences on an ongoing basis. The permanent cookie files that are placed on your computer by this website may retain information through which your identity may be identified, but only if you have registered or otherwise consented to the retention of relevant information provided on the Website. Otherwise, our web server only knows that an unknown visitor with your cookie files has returned to the site.

The Website may use web beacons (also known as web tags, GIFs of a pixel, transparent GIFs and invisible GIFs): Web beacons are tiny graphics on a website or in an e-mail message used to track displayed pages or opened messages. Web beacons transmit information to the site’s server such as the IP address and type of browser associated with the visitor’s computer. Web beacons may be found in online ads through which visitors are taken to our website and various pages. Web beacons provide us with information on how many times a page is opened and what information is accessed.

Sharing personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

The Company recognizes and appreciates the importance of responsible use of information collected. Without your consent, the Company will not communicate any information to you regarding products, services and special offers available from the Company, although we may find it necessary to communicate with you regarding your use of the services on these Sites. Except in the particular circumstances described in this Privacy Policy, the Company will also not provide your name to other companies or organizations without your consent.

There are other instances in which the Company may divulge your personal information. the Company may provide your personal information if necessary, in Compascentric’s good faith judgment, to comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant or order or to protect the rights of the Company or others.

Third party Websites, Plug-Ins and Services

The Company has established relationships with various service providers whose services are available to you from these Sites or from web sites that are linked to these Sites. Typically, these providers offer services that the Company’s customers might find useful, such as those that can be used in conjunction with the Company’s services and products. In order to use those services, you may be required to provide personal information to the providers. Unless expressly provided to the contrary, personal information that you provide while you are visiting a provider’s web site will be subject to the privacy policy posted on such site and personal information that you provide while on these Sites in conjunction with a provider’s service will be subject to this Privacy Policy. You should be aware that our agreements, with these service providers often provide that they will share with the Company personal information collected from you. In such instances, the Company may use this information in a manner consistent with this Privacy Policy. In the situation where sites have a Compascentric “look and feel,” and you reasonably believe you are on a Compascentric site, the site is collecting information in a solely intermediary capacity and does not use personal information for secondary purposes.

When you use these Sites, Compascentric or third parties authorized by Compascentric may also collect certain technical and routing information about your computer to facilitate your use of these Sites and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol (“IP”) address of your computer. We use these environmental variables to facilitate and track your use of these Sites and its services. Compascentric also uses such environmental variables to measure traffic patterns on these Sites. Without expressly informing you in each particular circumstance, we do not match such information with any of your personal information.

When ordering services from Compascentric, you will be transferred to other secure sites (like bank sites, etc.). Using these Sites, you may be asked to provide a credit card number and details for the payment. When you submit personal information to Compascentric through these, other than the Company’s Sites, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which Compascentric and its affiliates and subsidiaries maintain offices.  You also acknowledge that in certain countries or with respect to certain activities, the collection, transferring, storage and processing of your information may be undertaken by trusted vendors. Such vendors are bound by contract to not use your personal information for their own purposes or provide it to any third parties. One instance where this could occur is in conjunction with framed pages in which the URL for the pages is not visible and the pages are being hosted by a vendor of Compascentric.

In order to reduce errors in our database, authenticate our users and prevent abuse of our system we may on occasion supplement the personal information you submit to us with information from third party sources.

Personal identification information will be collected from the users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information; however, as mentioned above, this may prevent them from engaging in certain Site related activities.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. Please note that Compascentric is not responsible for the content or privacy practices of non-Compascentric Web sites to which these sites or any other Compascentric Web site may link. You should review the privacy policy of such sites before using the sites.

Disclose information to outside parties – Advertising

As mentioned we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Also, we may share your data with the following third parties: 

1. Our Company and authorized Compascentric consultants to deliver service and support to you, to enhance our service and your customer experience.
2. Third party vendors carrying out services on our behalf, including billing, sales, marketing, IT support, advertising, analytics, research, customer service, service support, shipping and purchase order fulfillment, data storage, validation, security, fraud prevention, payment processing, and legal services. Such third-party vendors have access to perform these services but are prohibited from using your data for other purposes.
3. Third parties to establish, exercise or defend legal rights of Compascentric.
4. Third parties in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Compascentric’s assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
5. Other third parties subject to your consent.

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Google AdSense

Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non-personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

Changes to our privacy policy

Compascentric has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. If we decide to change our privacy policy, we will post those changes on this page. Compascentric may modify or update this Privacy Policy when necessary to reflect changes in our products and services, changes in applicable legislation, regulations or practice and to address customer feedback.

All “personal information” (“personal information” is defined as any information that identifies or can be used to identify, contact or locate the person to whom such information pertains) that we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of such collection.

We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

If as the result of such changes, you want to alter the ways in which Compascentric is allowed to use your personal information, you can do so by following the procedure described in this policy in the section entitled “Updating your Personal Information and Privacy Preferences”. You will be deemed to have been made aware of, and will be subject to, the changes to the Privacy Policy by your continued use of the Sites after such notice has been posted for thirty (30) days with the following exception: if at the time you provide personal information to Compascentric you are given the opportunity (as you currently are) to limit how such information will be used to communicate with you, either by Compascentric or by third parties, Compascentric will not change your preference in this regard without your expressed consent. 

However, if the Company sells assets (or the assets of a division or subsidiary) to another entity, or Compascentric (or a division or subsidiary) is acquired by or merged with, another entity, the Company may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without your consent.

Your acceptance of these terms

By using Our Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our websites.

Contact Details

If you have any queries about this Privacy Policy, the practices of this site, the processing of your data or your dealings with this site, please contact us at:

Tel: +30 211 1174690

Please include your name, address, and/or e-mail address when you contact us. You have to advise Compascentric of changes to your address or privacy preferences if you want to receive updates and information for our products and services.

This document was last updated on June 10, 2020